After you create your survey and add at least one section, you can start setting up your questions. Editing existing questions is easy - click on a question to edit.
You can include various question types in your survey, catering to different requirements. For example, radio button lists allow respondents to choose a single option from a predefined set, while checkbox lists enable them to select multiple options. Sliders provide a means for capturing nuanced ratings, and text boxes allow respondents to provide open-ended responses, expressing their thoughts freely.
Once you have set up your survey sections and questions, use logic to help create a more personalised survey experience for your respondents. For example, you can use logic to control which section respondents will see next based on their answers to a previous question.
By combining logic, and a range of question types, you can design a survey that gives valuable insights from your users.
TABLE OF CONTENTS
You can access this feature from your MSL website. Only Content Editors with access to Survey Admin and Organisation Admins with permissions to edit surveys can access the Questions window.
Creating a Survey consists of three steps. Adding the Survey Details, adding Sections to the Survey, and adding Questions to the Sections. For further information, see How to Add a New Survey, How to Add a Section to a Survey and How to Add a Question to a Survey.
For further information, see Survey Admin.
Survey Question Fields
This table lists and explains the fields on the Survey Questions windows.
| Field Name | Definition |
|---|---|
| Section | This is the Section (page) the questions are listed in. This field is mandatory. For further information, see Survey Sections. |
| Question | This is the Question you are asking your respondents to answer. This field is mandatory. For further information, see How to Add a Question to a Survey. |
| Label | A Label uniquely identifies the question within the survey and can be used to link responses to external data. This field is mandatory. |
| Type | This dropdown field is where you select the sort of response you would like your respondents to provide (open-ended or closed-ended). For further information, see Survey Question Types. This field is mandatory. |
| Content | The Content field should contain any relevant context to help respondents answer the question, for example, some text or an embedded video the respondent should watch before answering the question. Any content you add is displayed beneath the survey question and can contain:
The SurveyContent Editor Toolbar can be edited to add or remove the available buttons. This field is displayed only in the Question Details window. |
| Help Text | This field is where you can enter advice about how to complete the question. If specified, content added to this text field is displayed alongside the question when a respondent is completing the survey. Content should be written as plain text. This field is displayed only in the Question Details window. |
| Mandatory | Select this checkbox if the respondent must respond to the selected question. When selected, a red asterisk is displayed alongside the question, and the respondent can't move to the next section or submit the survey response without completing the question. This field is displayed only in the Question Details window. |
| Required Text | Required Text is only displayed if the question is mandatory. Text entered is displayed when a respondent tries to move to the next section or submit the survey response without completing the question. Content should be written as plain text. This field is displayed only in the Question Details window. |
| Max Length | If the selected question type is either Single Line or Multiple Line textbox, if required you can specify the maximum number of characters allowed for the response (up to a maximum of 5,000 characters). This field is displayed only in the Question Details window. |
| Field Size | If the selected question type is Single Line textbox, select the size of the textbox field presented to the respondent. The options are:
This field is displayed only in the Question Details window. |
Delete ( ) | Click to Delete the question. A question cannot be deleted once responses exist for that question until those responses have been deleted. This field is displayed only in the Questions window.For further information, see How to Delete a Question. |
Survey Question Types
This table lists and explains the options presented on the Survey Question Type dropdown.
| Option Name | Definition |
|---|---|
| Single Line Textbox | This question type adds a Single-Line Textbox to your survey for when you want respondents to provide a short text or numerical answer to your question. If required, specify a Max Length and Field Size. |
| Multiple Line Textbox | This question type adds a Multiple-Line Textbox to your survey for when you want respondents to provide a longer answer to your question. If required, specify a Max Length and Field Size. |
| Dropdown List | This question type provides your respondent with a dropdown list of answer choices, and they can select one answer from the list. The dropdown list option is a great way to save space if you have a long list of options. This type requires options. For further information, see Survey Question Option Fields and How to Add Question Options. This type supports section redirects. For further information, see How to Redirect a Question Option to a Section. |
| Radio Button List | This question type provides your respondent with a vertical list of options, allowing the respondent to choose only one of a predefined set of mutually exclusive options. This type requires options. For further information, see Survey Question Option Fields and How to Add Question Options. This type supports section redirects. For further information, see How to Redirect a Question Option to a Section. |
| Radio Button List (Horizontal) | This question type provides your respondent with a horizontal list of options, allowing the respondent to choose only one of a predefined set of mutually exclusive options. This type requires options. For further information, see Survey Question Option Fields and How to Add Question Options. This type supports section redirects. For further information, see How to Redirect a Question Option to a Section. |
| Checkbox List | This question type lets survey respondents select multiple answers from a vertical list of options. Use this type when you want your respondents to be able to choose more than one answer option for the same question. This type requires options. For further information, see Survey Question Option Fields and How to Add Question Options. |
| Checkbox List (Horizontal) | This question type lets survey respondents select multiple answers from a horizontal list of options. Use this type when you want your respondents to be able to choose more than one answer option for the same question. This type requires options. For further information, see Survey Question Option Fields and How to Add Question Options. |
| Date & Time | This question type lets respondents select a specific date from a date picker, and enter a time. The format is dd/MM/yyyy and HH:mm. Contact support@ukmsl.com to have this option enabled. |
| Time Only | This question type lets respondents enter a time. The format is HH:mm. Contact support@ukmsl.com to have this option enabled. |
| Date Only | This question type lets respondents select a specific date from a date picker. The format is dd/MM/yyyy. |
| Postal Address | Use this question type to collect a respondent's address. Four separate Address Line text fields are presented, as well as a Postcode text field and Country dropdown. |
| Document Upload | This question type lets respondents attach a document e.g. Microsoft Word (.doc), or Adobe PDF (.pdf) to their response. Contact support@ukmsl.com to have this option enabled, letting us know what document file types you would like your respondents to be able to upload. |
| Image Upload | This question type lets respondents attach an image file e.g. JPEG image (.jpg/.jpeg) or PNG image (.png) to their response. Contact support@ukmsl.com to have this option enabled, letting us know what image file types you would like your respondents to be able to upload. |
| Slider | Use this question type to ask respondents to rate an item or statement on a numerical scale by dragging an interactive slider. This type requires numerical options e.g. 1,2,3,4,5. For further information, see Survey Question Option Fields and How to Add Question Options. This type supports section redirects. For further information, see How to Redirect a Question Option to a Section. |
| Colour Picker | This question type lets respondents select a colour from a colour picker, completing the answer field with the colour's corresponding HEX value. Alternatively, the respondent can enter a HEX value, and the corresponding colour is displayed. Contact support@ukmsl.com to have this option enabled. |
| No Response Required | This question type displays any text entered into the Question field but does not offer an option to respond. Contact support@ukmsl.com to have this option enabled. |
Survey Question Option Fields
This table lists and explains the fields in the Survey Question Options section.
| Field Name | Definition |
|---|---|
| (Option(s)) Text | The option or list of options you would like your respondents to select their answer from. If you add multiple options at the same time, enter one option per line. |
Default Option ( ) | If an option is set as the Default Option, this option is pre-selected for the respondent for the question. The respondent can update the selection. For further information, see How to Set a Default Option. |
| Section Redirect | If set, this option redirects the respondent to the specified section if selected. For example, if a section of your survey is only relevant to Academic Reps, you can use a section redirect to redirect anyone who answers "No" to "Are you an Academic Rep?" to the next relevant section. For further information, see How to Redirect a Question Option to a Section. |
Edit ( ) | Click to display the Add/Edit Option dialog where the option text, default option and section redirect fields can be updated. |
Edit Notification Template ( ) | Click to display a dialog where you can enable and personalise a notification sent to the specified email address if a responder selects the option in their survey response. For further information, see How to Enable and Personalise an Option-Specific Notification. |
| Delete () | Click to Delete the question option. A question option cannot be deleted once responses exist for that question option until those responses have been deleted. For further information, see How to Delete a Question Option. |