MSL System

• MSL System Overview
• MSL System Structure
• MSL Roles

Accessing and Navigating Your MSL Website

• Accessing and Navigating Your MSL Website
• How to Log In to Your MSL Website
• How to Reset Your MSL Website Password
• How to Navigate Your MSL Website Admin Menu
• How to Navigate Your Organisation Admin Tools Menu

View all (6)

Accessing and Navigating Your MSL Admin Site

• Accessing and Navigating Your MSL Admin Site
• How to Log In to Your MSL Admin Site
• How to Navigate Your MSL Admin Site
• How to Change Your MSL Admin Site Password
• How to View Your MSL Admin Site Profile

View all (6)

MSL Admin Site Permissions

• MSL Admin Site Permissions
• How to View and Filter Current Admin Site Users
• How to Request a New Admin Site User Account
• How to Request an Update to an Admin Site User Account
• How to Request the Deletion of an Admin Site User Account

View all (6)

MSL Applications

• MSL Applications
• How to Resolve Application Launch Issues
• How to Launch a Web Application
• How to Launch a Windows Application in Edge
• How to Launch a Windows Application in Chrome

View all (9)

Report Server

• Report Server
• How to Access the Report Server
• How to Run a Report in the Report Server
• How to Export a Report from the Report Server
• How to Subscribe to a Report in the Report Server

View all (8)

Communications

• Communications Overview

News Admin

• News Admin
• How to View and Filter News Articles
• How to Add a New Article
• How to View a News Article
• How to Edit a News Article

View all (15)

Displaying News

• News Widgets
• How to Add a News List Widget to a Page
• How to Change the Article Display Page URL for a News List
• How to Style a News List
• How to Add a News Filter Widget to a Page

View all (10)

News Feeds

• News Feeds
• How to Set Up JSON News Feeds
• How to Use a JSON News Feed
• How to Use an RSS News Feed

LiveFeeds

• LiveFeeds
• How to View and Filter LiveFeeds
• How to Add a New Channel
• How to Delete a Channel
• How to Add an Entry Type

View all (11)

Messaging Admin

• Messaging Admin
• How to View and Filter Draft Messages
• How to Copy a Draft Message
• How to Delete a Draft Message
• How to View and Filter Sent Messages

View all (6)

Send Email

• Send Email
• How to Compose an Email Message
• How to Apply a Template to an Email
• How to Compose an Email Message in Raw HTML Composing Mode
• How to Preview an Email Message

View all (12)

Email Templates

• Email Templates
• How to Create an Email Template
• How to Delete an Email Template

Email Delivery

• Email Delivery
• How to Monitor Email Delivery
• How to Unsubscribe an Email Address
• How to Delete an Email Address

Organisation Email Profiles

• Organisation Email Profiles
• How to Update the Sender Name
• How to Enable Email Messaging
• How to Allow External Recipient Messaging
• How to Allow Delayed Sending

View all (6)

System Email Templates

• System Email Templates
• How to Set Up a System Email Template
• How to Edit a System Email Template

Welcome Message Templates

• Welcome Message Templates
• How to Set Up a Welcome Message Template
• How to Link a Welcome Message Template to a Group
• How to Edit a Welcome Message Template
• How to Edit the Link between a Welcome Message Template and Group

View all (6)

Troubleshooting Email Delivery Failures

• Troubleshooting Email Delivery Failures
• How to Whitelist MSL's Sender Address and IP Address
• How to Set Up DKIM Signing
• How to Configure Message Delivery with a Global From Address
• How to Adjust the Rate Emails are Sent from your MSL System

Send SMS

• Send SMS
• How to Set Up SMS
• How to Send an SMS

SMS Delivery

• SMS Delivery
• How to Monitor SMS Delivery
• How to Unsubscribe a Phone Number
• How to Delete a Phone Number

Organisation SMS Profiles

• Organisation SMS Profiles
• How to View Organisation SMS Profiles
• How to Check the Overall SMS Credit Balance
• How to Create an Organisation SMS Profile
• How to Edit an Organisation SMS Profile

View all (6)

Duplicate Addresses

• Duplicate Addresses
• How to Resolve a Duplicate Address
• How to Add a New Address

Elections

• Elections Overview
• How to Update your Voting System
• How to Safeguard Your Election
• How to Locate an Election ID Number
• How to Enable Vote Changing

View all (6)

Elections Admin

• Elections Admin
• How to View and Filter the Elections List in Elections Admin
• How to Add a New Election
• How to Copy an Election
• How to Edit an Election

View all (10)

Election Posts

• Election Posts
• How to Create a New Role
• How to Add a Post
• How to Edit a Post
• How to Delete a Post

View all (14)

Self-Definition

• Self-Definition
• How to Set Up Self-Definition
• How to Create a New Self-Define Group
• How to Add Self-Define Instructions to an Election
• How to Add a Self-Define Requirement to a Post

View all (6)

Election Forms

• Election Forms
• How to Set a Profile Form
• How to View a Candidate's Profile Form Submission
• How to Set a Default Nomination Form
• How to Set a Nomination Form Per Post

View all (9)

Election Candidates

• Election Candidates
• How to Update the Candidate List Order
• How to Approve the Overall Candidate List
• How to Filter the Candidate List
• How to Review Candidates

View all (17)

Election Administrators

• Election Administrators
• How to Review Election Admins Settings
• How to Manage Election Admins Access Per Election

Election Messages

• Election Messages
• How to Message Election Candidates
• How to Message Election Voters
• How to Message Election Non-Voters

Election Notifications

• Election Notifications
• How to Enable and Personalise Election Notification Messages
• How to Deactivate Election Notifications

Election Groups

• Election Groups
• How to View the Voter and Non-Voter Groups List
• How to Create a New Voter Group
• How to Populate an Existing Group with Voters
• How to Refresh a Voter Group's Membership

View all (11)

Election Reports and Voting Stats in Elections Admin

• Election Reports and Voting Stats in Elections Admin
• How to View Election Voting Stats
• How to View a List of Election Reports
• How to Download an Election Report as Excel or PDF

Displaying Elections

• Elections Widgets
• How to Add an Elections List Widget to a Page
• How to Display a Single Election using the Elections List Widget
• How to Configure an Election List Widget for Optimised Voter Page Load
• How to Add a Voter Popup Widget to a Page

View all (10)

Polling Station

• Polling Station
• How to Launch the Polling Station
• How to Cast an Election Vote using the Polling Station
• How to Cast a Referendum Vote using the Polling Station
• How a Voter Self-Defines using the Polling Station

Election Results

• Election Results
• How to View and Filter Election Counts
• How to Start a New Count
• How to Start a New Count With Options
• How to Conduct an STV Election Count with a Single Place

View all (17)

Referenda

• Referenda Overview
• How to Locate a Referendum ID Number

Referenda Admin

• Referenda Admin
• How to View and Filter Referenda
• How to Add a New Referendum
• How to Edit a Referendum
• How to Delete a Referendum

View all (6)

Referendum Motions

• Referendum Motions
• How to Add a Referendum Motion
• How to Edit a Referendum Motion
• How to Delete a Referendum Motion
• How to Add Motion Group Members

View all (7)

Referendum Reports and Voting Stats in Referenda Admin

• Referendum Reports and Voting Stats in Referenda Admin
• How to View Referendum Voting Stats
• How to View a List of Referendum Reports
• How to Download a Referendum Report as Excel or PDF

Displaying Referenda

• Referenda Widgets
• How to Add a Referenda List Widget to a Page
• How to Display a Single Referendum using the Referenda List Widget
• How to Hide the Referendum's Motion Document Links
• How to Hide the Referendum's Case Links

View all (6)

Referendum Results

• Referendum Results
• How to View and Filter Referenda Results
• How to Generate the Result for a Referendum Motion
• How to View a Motion's Result
• How to Approve a Motion's Result

Voting Dashboards

• Voting Dashboards
• How to Add an Organisation Membership Group
• How to Edit an Organisation Membership Group
• How to Delete an Organisation Membership Group
• How to Add a Requirement to an Organisation Membership Group

View all (20)

Voting Settings

• Voting Settings
• How to View and Edit the Default Election Ballot Rubric
• How to View and Edit the Default Referendum Ballot Rubric

Events

• Events Overview

Events Admin

• Events in Events Admin
• How to View and Filter the Events List in Events Admin
• How to Add a New Event
• How to Add a Recurring Event
• How to Copy an Event

View all (10)

Organisation Events

• Events via Organisation Admin Tools
• How to View and Filter the Events List via Organisation Admin Tools
• How to Add a New Event via Organisation Admin Tools
• How to Copy an Event via Organisation Admin Tools
• How to Edit an Event via Organisation Admin Tools

View all (11)

Import Events List

• Bulk Import an Events List
• How to Download and Complete the Events Import Spreadsheet
• How to Upload the MSL Events Import file

Event Tickets

• Event Tickets
• How to View Ticket Information for an Event
• How to Add Tickets to an Event
• How to Edit a Ticket
• How to Add a Requirement to a Ticket

View all (27)

Event E-Tickets

• E-ticketing
• How to Enable E-tickets for a Ticket
• How to Apply an E-ticket Ticket Template to an Event
• How to View and Filter the E-ticketing Queue
• How to Resend an E-ticket

View all (9)

Event Messages

• Event Messages
• How to Send a Message to Ticket Holders
• How to Send a Message to Event Attendees
• How to Configure Automatic Post-Event Emails for Attendees

Event Reports in Events Admin

• Event Reports in Events Admin
• How to View the List of Event Reports
• How to Run a Report for an Event
• How to Download an Event Report as an Excel or PDF File

Seating Plan

• Seating Plan
• How to View the Seating Plan for an Event
• How to Set Up the Seating Plan
• How to Add Tables to the Seating Plan
• How to Reset the Tables added to the Seating Plan

View all (12)

Event Brands

• Event Brands
• How to View and Filter Event Brands
• How to Add a New Brand
• How to Edit a Brand
• How to Deactivate a Brand

View all (7)

Event Types

• Event Types
• How to View Event Types
• How to Add an Event Type
• How to Edit an Event Type
• How to Delete an Event Type

Featured Events

• Featured Events
• How to View the Featured Events List
• How to Add a Featured Event
• How to Remove Current Featured Events
• How to Remove Past Featured Events

View all (6)

Event Templates

• Event Templates
• How to View and Filter the Event Templates List
• How to Add a New Event Template
• How to Edit an Event Template
• How to Deactivate an Event Template

View all (9)

Ticket Types

• Ticket Types
• How to View and Filter Ticket Types
• How to Add a Ticket Type
• How to Edit a Ticket Type
• How to Deactivate a Ticket Type

Displaying Events

• Events Widgets
• How to Add an Event List Widget to a Page
• How to Configure the Events List Widget for a "My Tickets" page
• How to Configure the Events List Widget for a "My Events" page
• How to Display Only Entertainment Programme Events

View all (15)

Events Feeds

• Events Feeds
• How to Set Up JSON Events Feeds
• How to Use a JSON Events Feed
• How to Use an RSS Events Feed
• How to Generate an ICS Events File

Door Entry

• Door Entry Overview

Door Entry Setup

• Door Entry Setup
• How to Add a New Venue
• How to Edit a Venue
• How to Delete a Venue
• How to Add a New Entry Point

View all (8)

Door Entry in Events Admin

• Door Entry in Events Admin
• How to View Door Entry Information for an Event
• How to Set the Total Capacity for an Event
• How to Set Age Requirements for an Event
• How to Set Latest Entrance Times per Ticket

View all (11)

Door Entry Station

• Door Entry Station
• How to Launch the Door Entry Station
• How to Admit Attendees Using the Door Entry Station
• How to Count Attendees In and Out
• How to Manually Adjust the Available Capacity

View all (8)

Door Entry Guest List

• Guest List
• How to View the Current Primary Guest List
• How to Add a User to the Primary Guest List
• How to Remove a User from the Primary Guest List
• How to Add a Guest List to an Event

View all (7)

Door Entry Attendee Groups

• Attendee Groups
• How to View the Attendee Groups List
• How to Create a New Attendee Group
• How to View an Attendee Group
• How to Add an Event to an Attendee Group

View all (9)

Door Entry Banned List

• Banned List
• How to View the Current Banned List
• How to Add a User to the Banned List
• How to Remove a User from the Banned List

Attendance

• Attendance Overview

Attendance Setup

• Attendance Setup
• How to Add a New Location and Entry Point(s)
• How to Edit a Location and Entry Point(s)
• How to Delete a Location and Entry Point(s)

Attendance Sessions

• Attendance Sessions
• How to View Attendance Sessions
• How to Add a New Attendance Session
• How to Edit an Attendance Session
• How to Close an Attendance Session

View all (6)

Attendance Station

• Attendance Station
• How to Launch the Attendance Station
• How to Sign In Attendees Using the Attendance Station

Attendance Reports

• Attendance Reports
• How to Download the Attendance Report

Groups

• Groups Overview
• How to Search for a Group
• How to Include Deleted Groups in a Search
• How to View the Grouping Tree
• How to Locate a Group's ID Number

Group Details

• Group Details
• How to View a Group's Details
• How to Create a New Membership Type Group
• How to Create a New Organisation Type Group
• How to Create a New Container Type Group

View all (13)

Group Memberships

• Group Memberships
• How to View and Filter a Group's Members
• How to Add a Membership to a Group
• How to Update a Group's Memberships According to the Requirements
• How to Populate Dependent Groups

View all (14)

Import Membership List

• Import Membership List
• How to Import Members from a File

Child Groups

• Child Groups
• How to View and Filter Child Groups Below a Group
• How to Create a New Child Group
• How to Bulk Add a Membership Group to Child Groups

Group Contact Information

• Group Contact Information
• How to View a Group's Contact Information
• How to Add an Email Address for a Group
• How to Set an Email Address as Default for a Group
• How to Edit an Email Address for a Group

View all (12)

Group User Accounts

• User Accounts
• How to Send a Password Link to All Members of a Group
• How to Send a Registration Invitation to All Members of a Group

Internal Notes

• Group Notes
• How to View a Group's Notes
• How to Update a Group's Notes

Create an Organisation using a Template

• Create Organisation from Template
• How to Create an Organisation from Template

People Overview

• People Overview
• How to Search for a Person
• How to Add a New Person
• How to Locate a Person ID
• How to Ensure Alumni Can Log into Your MSL Website

Troubleshooting Student Login Issues

• Troubleshooting Student Login Issues
• How to Set Up an Account Not Matched Page

Person Details

• Person Details
• How to View a Person's Details
• How to Edit a Person's Details
• How to Delete a Person
• How to Add a Person's Card Number to the Block List

Person Memberships

• Person Memberships
• How to View and Filter a Person's Memberships
• How to Add a Membership for a Person
• How to View a Person's Potential Memberships
• How to Edit an Existing Membership

View all (12)

University Details

• University Details
• How to View a Person's University Details
• How to Set a Person's Card Number
• How to Change a Person's Card Number

Website Account

• Website Account
• How to View a Person's Website Account
• How to Create a Person's Website Account
• How to Send a Registration Invitation to a Person
• How to Reset a Person's Website Account Password

View all (9)

Transaction History

• Transaction History
• How to View a Person's Transaction History

Contact Information

• Contact Information
• How to View a Person's Contact Information
• How to Add an Email Address for a Person
• How to Set an Email Address as Default for a Person
• How to Override the Confirmation of an Email Address

View all (13)

Contact Options

• Contact Options
• How to View a Person's Contact Options
• How to Edit a Person's Contact Options

Internal Notes

• Notes
• How to View a Person's Notes
• How to Update a Person's Notes

Person Properties

• Person Properties
• How to View a Person's Properties
• How to Add a New Person Property
• How to Edit a Person Property
• How to Delete a Person Property

Person Profile

• Person Profile
• How to View a Person's Profile

Login Widgets

• Login Widgets
• How to Add an SSO Login Widget to a Page
• How to Create an SSO Quicklink URL for Page Access
• How to Add a Login Widget to a Page
• How to Enable a Registration Page Link on the Login Widget

View all (7)

Registration Pages

• Registration Pages
• How to View Registration Pages
• How to Request a New Registration Page
• How to Populate Groups from a Registration Page
• How to Enable reCAPTCHA on a Registration Page

View all (9)

Merge People

• Merge People
• How to Merge Two Accounts
• How to Merge Two Accounts with the University Record as the Source Identity

Possible Duplicate People

• Possible Duplicate People
• How to View Possible Duplicate People

Emergency Contact and Medical Information

• Emergency Contact and Medical Information
• How to Collect Emergency Contact Information for a Product
• How to Collect Medical Information for a Product
• How to Add a Medical Information Widget to a Page
• How to Add an Emergency Contact Information Widget to a Page

View all (7)

Pending Data

• Pending Data
• How to View and Filter Pending Data
• How to Import an Account in Pending Data
• How to Clear Pending Data

Duplicates

• Duplicates
• How to Resolve a Duplicate Account
• How to Clear Duplicates

Block List

• Block List
• How to View the Block List
• How to Add a Card Number to the Block List
• How to Remove an Entry from the Block List

Check Card Status

• Check Card Status
• How to Check Card Status

Set Up Parameters

• Set Up Parameters
• How to View University Data Parameters
• How to Edit a Data Parameter
• How to Refresh Parameter Values from Current Data
• How to Sync Parameter Value Groups

View all (11)

Update Memberships

• Update Memberships
• How to Update a Specific User's Data Linked Memberships
• How to Update All Data Linked Memberships

Scanning University Cards

• Scanning University Cards
• How to Configure a Card Swipe or Scan Pattern
• How to Test the Pattern Recognition Settings

University Data Validity Length

• University Data Validity Length
• How to Configure University Data Validity Length

Age Ranges

• Age Ranges
• How to View the Configured Age Ranges
• How to Add a New Age Range
• How to Edit the Existing Age Ranges
• How to Delete an Age Range

View all (6)

User Account Policy

• User Account Policy
• How to Update the User Account Policy

Titles

• Titles
• How to Replace One Title with Another

Student Voice

• Student Voice Overview

Blog Admin

• Blog Admin
• How to View and Filter Blogs in Blog Admin
• How to Create a New Blog
• How to Configure Blog Settings
• How to Add a Blog Editor or Blog Admin

View all (14)

Displaying Blogs

• Blog Widgets
• How to Set Up a Blog Display Page with a Blog Widget
• How to Add a Blog List Widget to a Page
• How to Add a Recent Blog Posts Widget to a Page
• How to Add a Recent Blog Comments Widget to a Page

Forum Admin

• Forum Admin
• How to View a List of Forum Categories
• How to Add a New Forum Category
• How to Edit a Forum Category
• How to View the Forum List for a Category

View all (14)

Forum Topics and Posts

• Forum Topics and Posts
• How to Moderate a Forum Post
• How to Delete a Forum Post
• How to View a Forum RSS Feed
• How to View a Forum Topic RSS Feed

Forum Notifications

• Forum Notifications
• How to Enable and Personalise the Forum Topic Subscription Notification

Displaying Forums

• Forum Widgets
• How to Add a Forums Widget to a Page
• How to Add a Personal Forums Widget to a Page
• How to Add a Recent Forum Posts Widget to a Page

Ideas Admin

• Ideas Admin
• How to View and Filter Idea Areas
• How to Add a New Idea Area
• How to Edit an Idea Area
• How to Change an Idea Area's Organisation

View all (11)

Ideas Notifications

• Ideas Notifications
• How to Enable and Personalise Idea Area Notification Messages
• How to Deactivate Idea Area Notifications

Displaying Ideas

• Ideas Widgets
• How to Add an Idea List Widget to a Page
• How to Add an Idea Summary Widget to a Page

Managing Ideas

• Managing Ideas
• How to Approve an Idea
• How to Edit an Idea
• How to Set an Idea's Status to Current, Locked, Passed or Rejected
• How to Expire an Idea

View all (7)

Poll Admin

• Poll Admin
• How to View and Filter the Polls List
• How to Add a New Poll
• How to Edit an Existing Poll
• How to Reorder Poll Answer Options

View all (8)

Displaying Polls

• Poll Widget
• How to Display a Poll
• How to Set the Size of the Poll Results Chart
• How to Set a Poll Acknowledgement Message
• How to Hide the Poll Results

Page Comments

• Page Comments
• How to Add a Page Comments Widget to a Page
• How to Delete a Page Comment

Survey Admin

• Survey Admin
• How to View and Filter Surveys in Survey Admin
• How to Add a New Survey
• How to Edit Survey Details
• How to View a Survey

View all (12)

Survey Sections

• Survey Sections
• How to Add a Section to a Survey
• How to Edit Survey Sections
• How to Reorder Survey Sections
• How to Set the Survey Section Order

View all (7)

Survey Questions

• Survey Questions
• How to Add a Question to a Survey
• How to Edit Survey Questions
• How to Add Question Options
• How to Edit Question Options

View all (11)

Survey Notifications

• Survey Notifications
• How to Enable and Personalise Survey Notification Messages
• How to Deactivate Survey Notifications
• How to Enable and Personalise an Option-Specific Notification
• How to Include a Survey Response Download Link in the Survey Response Notification

Survey Responses

• Survey Responses
• How to View and Download Individual Survey Responses
• How to Delete a Survey Response

Survey Reports in Survey Admin

• Survey Reports in Survey Admin
• How to View Survey Reports
• How to Download a Survey Report as an Excel or PDF File

Displaying Surveys

• Survey Widget
• How to Add a Survey Widget to a Page

StudentLink and StudentLink+

• StudentLink and StudentLink+ Overview
• How to Promote Your StudentLink App
• How to Add a Smart App Banner to Your MSL Website

Edit Home Screen

• Edit Home Screen
• How to Add a News Article to the Home Screen
• How to Add an Event to the Home Screen
• How to Add an Organisation to the Home Screen
• How to Add an Election to the Home Screen

View all (12)

Edit Menu

• Edit Menu
• How to View the Menu
• How to Add a New Section to the Menu
• How to Add a New Item to a Menu Section
• How to Edit a Section on the Menu

View all (9)

Push Notifications

• Push Notifications
• How to Preview a Push Notification
• How to Send a Push Notification

Settings

• App Settings
• How to Edit App Registration Settings
• How to Edit App Registration Messages
• How to Edit the App Registration Notification Templates
• How to Send a Test App Registration Notification

View all (8)

Registration and Invites

• Registration and Invites
• How to Send an Invitation to a User

StudentLink Reports and Analytics

• StudentLink Reports and Analytics
• How to View App Activity
• How to Link a Google Analytics Tracking Code to the App

Linking StudentLink and Website Content

• Linking StudentLink and Website Content
• How to Link a Content Item to a Web Page
• How to Create Deep Links for StudentLink

QR Scan

• QR Scan
• How to Generate a QR Code for StudentLink