Our new customer portal design is live! For any legacy resources, you can still access our older knowledge base here.

The MSL Knowledge Base is exclusively for current MSL customers. Please log in to access all resources. If you've forgotten your login details, reset your password or register.

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How to Log In to the Customer Portal

You can access this feature from the MSL Customer Portal.


If you receive the message "The email and password you entered do not match", please double-check your email address and password. If you can’t remember your password, see How to Reset Your Customer Portal Password. If you don’t have an account, see How to Register an Account for the Customer Portal.


We are updating our support articles and transferring them from our older Knowledge Base at https://knowledge.ukmsl.com to the new Customer Portal. Both will be accessible during this transition, and there are separate logins for each. If you need help finding information or deciding which login to use, please contact [email protected].


For further information, see MSL Support.


  1. Navigate to MSL's Customer Portal at https://support.ukmsl.com/support/home/.
  2. Click Login. The Login window is displayed.
  3. Complete the following fields:
    • Your Email Address
    • Password
  4. Optionally, deselect or select the Remember Me on This Computer checkbox.
  5. Click Login.

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