Ideas notifications are messages you can enable and personalise, sent to ideas administrators and submitters. These notifications are helpful in maintaining engagement in the idea-gathering process and ensuring effective communication between admins, submitters, and users viewing those suggestions.
By enabling Ideas Notifications, you can ensure that you review suggestions promptly, submitters are informed about the progress of their submissions, and discussions around those submissions happen in a timely manner.
TABLE OF CONTENTS
You can access this feature from your MSL website. Only Content Editors with access to Ideas Admin can access the Notification Templates window.
For further information, see Ideas Admin.
Ideas Notifications Descriptions
This table lists and describes the types of Notifications.
| Notification Name | Definition |
|---|---|
| Idea Admin | If enabled, a message is sent to Area admins when an idea is submitted or edited but doesn't need approval. |
| Idea Approval Acknowledgement | If enabled, a message is sent to the submitter when their idea requires approval. |
| Idea Approval Admin | If enabled, a message is sent to Area admins when an idea requires approval. |
| Idea Approval | If enabled, a message is sent to the submitter when their idea is approved. |
| Idea Comment | If enabled, a message is sent to the submitter when another user comments on their idea. |
| Idea Not Approved | If enabled, a message is sent to the submitter when their idea is not approved. |
Notification Editor Fields
This table lists and explains the fields in the Edit Template dialog.
| Field Name | Definition |
|---|---|
| Enabled | If selected, the notification is activated, and the corresponding message is delivered to an administrator or submitter, depending on the type of notification. |
| From name | This is the sender’s name, for example, you might want this to be the name of the organisation to which the Idea Area belongs. |
| From address | This is the sender's email address, for example, you might want this to be the email address for the organisation to which the Idea Area belongs. |
| Subject | This is the subject line for the email. |
| Body | This is the main text of the email. You can insert as much text as you want, including supporting links and images. You can also use Message Tokens to insert additional, automated ideas information. For further information, see Message Tokens. The Email Editor Toolbar can be edited to add or remove the available buttons. |
Message Tokens
Tokens can be used in the body of a message to add custom details to its content.
This table lists and explains the available tokens.
| Token Name | Definition |
|---|---|
| {IDEA_TITLE} | This token adds the title of the idea submitted to the body of the message. |
| {AREA_NAME} | This token adds the name of the area for which the idea was submitted to the body of the message. |
| {IDEA_URL} | This token adds a link to the body of the message which, when clicked, takes the recipient to the submitted idea on your MSL website. |
| {SUBMITTER_FIRST_NAME} | This token adds the submitter's first name to the body of the message. |
| {SUBMITTER_LAST_NAME} | This token adds the submitter's last name to the body of the message. |
| {IDEA_STATUS} | This token adds the idea's status to the body of the message. The status options are:
|