How to Enable and Personalise Survey Notification Messages

You can access this feature from your MSL website. Only Content Editors with access to Survey Admin and Organisation Admins with permissions to edit surveys can access the Edit Notifications window.

For further information, see Survey Notifications.

  1. Log in to your MSL website.
  2. From the Admin dropdown, select Survey Admin. The Survey Admin window is displayed.
  3. From the list of Surveys, select the relevant survey. The Edit Survey window is displayed.
  4. Click Notifications. The Edit Notifications window is displayed.
  5. Click the relevant Notification linkfield. The dialog is displayed.
  6. In the Edit template section, the From Name and From Address fields are already populated. If required, edit these fields.
  7. In the Subject field, enter the subject for your Notification message.
  8. In the Body field:
    • Enter your message
    • Use the editor toolbar to format your text, add images, links etc.
    • Use the Tokens dropdown to insert pre-set survey information such as {RESPONSE_DATETIME} or {RESPONDENT_FIRST_NAME} to your message
  9. Click Save Changes. You are returned to the Edit Notifications window and a confirmation message is displayed.

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