The Email Delivery window in your MSL System Admin site helps you to manage email subscriptions and stop specific email addresses from receiving communications sent from your MSL System. Here, you can also monitor sent emails, including System-generated emails (such as registration invites and receipts) and messages sent by admins via your MSL website's message centre.
Within Email Delivery, you can track the success and failure rates of message deliveries, providing valuable insights for quick problem identification and resolution.
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You can access this feature from your MSL System Admin site. Only Super Admins with Membership Admins or Site Admin permissions can access the Email Delivery window.
The default email sending rate for your MSL System is set at 100 emails every 30 seconds. Contact support@ukmsl.com to discuss adjusting this rate.
For further information, see Communications Overview.
Email Delivery Fields
This table lists and explains the Email Delivery fields.
| Field Name | Definition |
|---|---|
| Delete Address | Select to Delete the email address from any associated accounts. |
| Unsubscribe | Click to Unsubscribe the provided email address from all organisations it is opted in to. |
| Email contact options removed | If the email address provided is subscribed to receive communication from various organisations, this will display the number of organisations from which it has been unsubscribed. |
| Email address links removed | If the email address provided is associated with an account, this will indicate the number of accounts from which it has been removed. |
| Start Date | This timestamp is when the corresponding batch of messages started being delivered. |
| End Date | This timestamp is when the delivery of the corresponding batch of messages was completed. |
| Message Count | This is the total count of individual messages sent within the corresponding batch. |
| Failure Count | This is the total count of individual messages that failed to be delivered within the corresponding batch. Message delivery failures can occur when the recipient's email address is either invalid or non-existent. |