TABLE OF CONTENTS
Before proceeding, if you are unsure about your email domain, reach out to your IT team for assistance.
For non-university email domains, make sure you can access your Domain Provider’s Control Panel.
If you're using a non-university email domain, inform MSL if you need assistance adding the CNAME records to your Domain Provider’s Control Panel.
For information about how to send a test email from MSL's Messaging Admin, see How to Compose an Email Message.
Understanding Your Email Domain
- University Email - If your email is associated with the University, or other parent institution, your email extension is likely ".ac.uk". For example, if all users have emails that end with "@example.ac.uk", your email domain will be "example.ac.uk"
- Non-University Email - For non-university email users, the email domain will usually match your website domain. For example, if all users have email addresses like "user@example.com", your email domain will be "example.com"
How to Set Up DKIM Signing
University/Parent Institution Email Domains
- Start by consulting your IT team regarding DKIM signing setup.
- Email support@ukmsl.com with the subject "DKIM Setup" and CC your IT contact in the email. Include the following details, where [EmailDomain] is replaced with your email domain:
- ukmsl-k1._domainkey.[EmailDomain]
- ukmsl-k2._domainkey.[EmailDomain]
- MSL will respond with the completed CNAME records. Forward it to your IT team for configuration.
- Once your IT team confirms the setup, notify MSL. MSL will confirm once the configuration is complete.
- Send a test email from MSL's Messaging Admin to confirm configuration success.
- Ensure your IT team monitors and confirms DKIM signing.
Non-University/Parent Institution Email Domains
- Start by consulting your IT team regarding DKIM signing setup.
- Email support@ukmsl.com with the subject "DKIM Setup" and CC your IT contact in the email. Include the following details, where [EmailDomain] is replaced with your email domain:
- ukmsl-k1._domainkey.[EmailDomain]
- ukmsl-k2._domainkey.[EmailDomain]
- After receiving the completed CNAME records from MSL, log in to your Domain Provider's Control Panel.
- Enter the CNAME records.
- Send a test email from MSL's Messaging Admin to confirm configuration success.