How to Set Up DKIM Signing

TABLE OF CONTENTS

• Understanding Your Email Domain
• How to Set Up DKIM Signing
  • University/Parent Institution Email Domains
  • Non-University/Parent Institution Email Domains

Before proceeding, if you are unsure about your email domain, reach out to your IT team for assistance.

For non-university email domains, make sure you can access your Domain Provider’s Control Panel.

If you're using a non-university email domain, inform MSL if you need assistance adding the CNAME records to your Domain Provider’s Control Panel.

For information about how to send a test email from MSL's Messaging Admin, see How to Compose an Email Message.

Understanding Your Email Domain

• University Email - If your email is associated with the University, or other parent institution, your email extension is likely ".ac.uk". For example, if all users have emails that end with "@example.ac.uk", your email domain will be "example.ac.uk"
• Non-University Email - For non-university email users, the email domain will usually match your website domain. For example, if all users have email addresses like "user@example.com", your email domain will be "example.com"

How to Set Up DKIM Signing

University/Parent Institution Email Domains

1. Start by consulting your IT team regarding DKIM signing setup.
2. Email support@ukmsl.com with the subject "DKIM Setup" and CC your IT contact in the email. Include the following details, where [EmailDomain] is replaced with your email domain:
   • ukmsl-k1._domainkey.[EmailDomain]
   • ukmsl-k2._domainkey.[EmailDomain]
3. MSL will respond with the completed CNAME records. Forward it to your IT team for configuration.
4. Once your IT team confirms the setup, notify MSL. MSL will confirm once the configuration is complete.
5. Send a test email from MSL's Messaging Admin to confirm configuration success.
6. Ensure your IT team monitors and confirms DKIM signing.

Non-University/Parent Institution Email Domains

1. Start by consulting your IT team regarding DKIM signing setup.
2. Email support@ukmsl.com with the subject "DKIM Setup" and CC your IT contact in the email. Include the following details, where [EmailDomain] is replaced with your email domain:
   • ukmsl-k1._domainkey.[EmailDomain]
   • ukmsl-k2._domainkey.[EmailDomain]
3. After receiving the completed CNAME records from MSL, log in to your Domain Provider's Control Panel.
4. Enter the CNAME records.
5. Send a test email from MSL's Messaging Admin to confirm configuration success.