How to Configure Message Delivery with a Global From Address


If you use University or other parent institution domains to send emails, and they don't want to set up DKIM, MSL offers the option to specify a global "From" email address for all outgoing messages sent from your MSL System, improving the chances of successful email delivery. Even if you can successfully set up DKIM, you might find the global from address approach preferable. 


Once configured:

  • All messages sent from your MSL System will use the global From address.
  • When composing messages in Messaging Admin or on email notification dialogs, the From options are limited to the  sender's organisation display name and sender's name, explicitly showing the global From address to be used.
  • The global From address can include a format placeholder {0}, replaced with the sender's organisation display name or sender's name (depending on which option is selected on the Send Email window). For example, if the Basketball club sent a message to their members "{0}(" might appear as Basketball(
  • For System Emails like receipts, registration invitations, and welcome messages, the Reply To address will be the From address set on the System Email Template.
  • For messages sent through Messaging Admin or elsewhere through the MSL website, the Reply To address is the sender organisation's or sender's email address selected on the Send Email window.
  • The sender (envelope) address is not used, so your mail header will no longer include "on behalf of".
  • The From address is set in the MSL System configuration and can only be updated by MSL.

Configuring the Global From Address

  1. Create an email mailbox using your preferred sender address, for example,
  2. Set up DKIM signing. For further information see DKIM Signing.
  3. Set up an SPF (Sender Policy Framework) record. For further information see SPF Record.
  4. Contact, who will handle the configuration of your global From address.
  5. Send a test email from MSL's Messaging Admin to confirm configuration success.

DKIM Signing

For further information, see How to Set Up DKIM Signing.

SPF Record

Before proceeding, if the sender address is used for other systems, updating the SPF record will break that setup. We recommend you consult with your IT or technical support team before changing this setting.

  1. Log in to your Domain Provider's Control Panel.
  2. Look for an option labelled "TXT Records" or "DNS Settings" in your DNS control panel.
  3. If there's an existing SPF record, you can edit it; otherwise, create a new "TXT" record.
  4. For the value of the "TXT" record, enter the following (including the double quotes):
    • "v=spf1 mx ~all"
  5. After entering the SPF value, save the changes in your DNS control panel.

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