You can access this feature from your MSL System Admin site. Only Super Admins with Membership Admins or Site Admins permissions can access the Merge People window.
Before proceeding, once a merge is completed, it cannot be undone. Therefore, ensure you've selected the correct identities before merging the accounts.
If you receive the message "Cannot merge these identities because of existing records. This has been logged to MSL support", first, search for and remove any duplicate memberships, including expired ones. If issues persist, attempt merging identities in the opposite direction. For further assistance, see How to Merge Two Accounts with the University Record as the Source Identity.
If you receive the message "Source and target have overlapping person property records", first, search for and remove any duplicate person properties. For further information, see How to Delete a Person Property.
For further information, see Merge People.
- Log in to your MSL System Admin site at https://[domainname]/msl/. The Home menu is displayed.
- From the Home menu, select People. The People submenu is displayed.
- Select Merge People. The Merge People window is displayed.
- In the Source Identity search box, enter the Person ID, Card Number, Email Address or Name of the user and click Search. A matching user or list of users is displayed. Select the correct user from the list that is displayed.
- In the Target Identity search box, enter the Person ID, Card Number, Email Address or Name of the user and click Search. A matching user or list of users is displayed. Select the correct user from the list that is displayed.
- If required, select the Keep Source Identity's User Account? checkbox.
- Click Merge. A confirmation dialog is displayed.
- Click OK. You are returned to the Merge People window.