To troubleshoot login issues or data-related problems for your members, you can use the Check Card Status feature. This allows you to quickly assess the status of a user's data record. There are seven status messages displayed, each with a tick or cross indicating any issues.
If any row has a cross, there's an issue with the record, and multiple crosses can indicate various account problems. If any of the first four status messages have crosses and all others are ticked, work with your University records team to resolve it. Conversely, if any of the last three status messages have crosses, you as a super admin can usually resolve the issue with the account.
For more details on the status messages displayed, and how to resolve any issues with the record see Check Card Status Messages.
The most common issues are that the card number has been prematurely removed from the University data file:
Or, that the account is being held in Pending Data:
TABLE OF CONTENTS
You can access this feature from your MSL System Admin site. Only Super Admins with Membership Admins or Site Admin permissions can access the Check Card Status feature.
You can access the Check Card Status feature either from the Check Card Status section in the Import window or by selecting Check Card Status from the University Data submenu.
For further information, see People Overview.
Check Card Status Messages
This table lists and describes the different Status messages.
| Status Name | Description |
|---|---|
| Card Number in University Data | This checks if the provided card number is listed in your university's data file. The options are:
|
| First Time Data Received From University | This checks the first date and time the record linked to the card number appeared in your university's data file. The options are:
|
| Last Time Data Received From University | This checks the date and time the record linked to the card number last appeared in your university's data file. The options are:
|
| Card Number is Linked To Person | This checks if the card number is connected to an account. The options are:
|
| Card Number is in "Pending Import" Table | This checks if the provided card number is listed in the Pending Data window The options are:
|
| Card Number is in "Import Duplicates" Table | This checks if the provided card number is listed in the Duplicates window. The options are:
|
| Card Number is in "Block List" | The options are:
|
) - This indicates the card number is in the data file.
) - This indicates the card number is not in the data file. Contact your University records team to investigate the reason for the missing record. Once they add the record, the daily import will create or update the user's account.For further information, see How to Check Card Status.