Alumni often already have accounts in your MSL System, but after graduation, their University email may no longer be active. If they try to register a guest account, the system will flag it as a duplicate (a safeguarding feature to prevent multiple accounts for the same user), and if they haven't added a non-University email, they won't receive any invitation or reset password emails, as these will be sent to the University address they no longer have access to.
To ensure alumni can continue logging into your MSL website after graduation, follow these recommended steps:
Identify final-year students.
- Contact your University or parent institution to determine if they can add a data parameter to identify final-year students in your data feed.
Request students add a personal email.
- If your University or parent institution provides a way to identify these students, contact support@ukmsl.com to help add them to a mailing list in your MSL System.
- Before graduates are removed from your data file, send an email (or other communication) to your final-year students asking them to add a personal email address to their account's contact details. For further information, see How to Compose an Email Message.
Check when University accounts will be deactivated.
- Confirm with your University or parent institution when graduate accounts will be deactivated or removed from your data feed. This timing varies between institutions.
Update email addresses.
- Once final-year students are removed from the data file, contact support@ukmsl.com to request that we update their default contact email address from their University address to the personal email address they previously added.
Send a registration invitation.
- Once the email addresses are updated, bulk send a registration invitation to the alumni. Be sure to set an appropriate expiry date for the invitation, allowing them to create login credentials and register an account on your website. For further information, see How to Send a Registration Invitation to All Members of a Group.
Enable forgotten password functionality.
- Alumni can use the forgotten password link on your login page if the feature is enabled. This will allow them to set a new password, and log into your MSL website. For further information, see How to Enable the Forgotten Password Link on the Login Widget.