How to Remove External Recipients from an Email Message

You can access this feature from your MSL website. Only Organisation Admins with permissions to send messages can access the Send Email window.

For further information, see Send Email.

  1. Log in to your MSL website.
  2. From the Admin dropdown, select Messaging Admin. The Select Organisation window is displayed.
  3. From the list of Organisations, select the relevant organisation. The organisation’s Messaging Admin window is displayed.
  4. Edit your existing draft by clicking the relevant Subject field. The Send Email window is displayed.
  5. Click Add Recipients then, from the Recipients window, click External Recipients. The External Recipients window is displayed, displaying any existing external recipients.
  6. In the External Recipients window, either:
    1. To remove a single external recipient
      • Next to the relevant recipient, click Delete ()
    2. To remove all external recipients:
      • Click Clear List. A confirmation dialog is displayed
      • Click OK
  7. Click Back To Message. You are returned to the Send Email window.

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