How to Override the Confirmation of an Email Address

You can access this feature from your MSL Admin site. Only Super Admins with Membership Admins or Site Admins permissions can access the Person Contact Info window.

For further information, see Contact Information and Troubleshooting Email Delivery Failures.

  1. Log in to your MSL Admin site at https://[domainname]/msl/. The Home menu is displayed.
  2. From the Home menu, select People. The People submenu is displayed.
  3. In the Search For People section, enter the Person ID, Card Number, Email Address or Name of the user. Click Search. A list of People is displayed.
  4. Click to select the relevant Person. The Person menu is displayed.
  5. Select Contact Info. The Contact Info window is displayed for the relevant user.
  6. In the Email Addresses section, if their email address is (Awaiting Confirmation), alongside the relevant email address click Edit (). The Add Email Address dialog is displayed.
  7. Select the Override Confirmation checkbox and click Add. You are returned to the user's Contact Info window.

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