You can access this feature from the MSL Customer Portal.
Alternatively, you can submit a support ticket by emailing [email protected].
We are updating our support articles and transferring them from our older Knowledge Base at https://knowledge.ukmsl.com to the new Customer Portal. Both will be accessible during this transition, and there are separate logins for each. If you need help finding information or deciding which login to use, please contact [email protected].
For further information, see MSL Support.
- Login to MSL's Customer Portal at https://support.ukmsl.com/support/home/.
- Click Submit a Ticket. The Submit a Ticket window is displayed.
- Complete the following fields:
- Requester - Enter your email address. This is where the acknowledgement and any follow-up correspondence will be sent.
- Subject - Provide a summary of your issue or request. This should be a short and clear description that allows us to quickly understand the nature of your problem/ question/ request.
- Description - Offer a detailed explanation, including as much relevant information as possible to help us assist you. If applicable:
- Include a link to the specific page where you're experiencing the issue.
- Specify how many users are affected by the issue.
- Provide the student ID(s) of the users experiencing the issue.
- Describe any steps you’ve already taken to try to resolve the problem.
- Mention any error messages you’ve encountered.
- Attach a relevant file if needed.
- If applicable, complete the reCAPTCHA.
- Click Submit. Once submitted, the ticket window will display, allowing you to add any additional information if needed. You will also receive an acknowledgement email confirming that your ticket has been received.
