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How to Contact Support Through Live Chat

You can access this feature from the MSL Customer Portal.


If we’re unable to resolve your query immediately via live chat, we’ll automatically create a support ticket for you.


We are updating our support articles and transferring them from our older Knowledge Base at https://knowledge.ukmsl.com to the new Customer Portal. Both will be accessible during this transition, and there are separate logins for each. If you need help finding information or deciding which login to use, please contact [email protected].


For further information, see MSL Support.


  1. Log in to MSL's Customer Portal at https://support.ukmsl.com/support/home/.
  2. Click the question mark button in the bottom right corner to open the contact options.
  3. Click Chat to open the live chat dialog. 
  4. Enter your message, then press Enter on your keyboard or keypad to send it. Stay online for a faster response and quick resolution to your query.

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