Welcome to MSL Support
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Recent articles
Getting Started
MSL System
Accessing and Navigating Your MSL Website
- Accessing and Navigating Your MSL Website
- How to Log In to Your MSL Website
- How to Reset Your MSL Website Password
- How to Navigate Your MSL Website Admin Menu
- How to Navigate Your Organisation Admin Tools Menu
Accessing and Navigating Your MSL Admin Site
- Accessing and Navigating Your MSL Admin Site
- How to Log In to Your MSL Admin Site
- How to Navigate Your MSL Admin Site
- How to Change Your MSL Admin Site Password
- How to View Your MSL Admin Site Profile
MSL Admin Site Permissions
- MSL Admin Site Permissions
- How to View and Filter Current Admin Site Users
- How to Request a New Admin Site User Account
- How to Request an Update to an Admin Site User Account
- How to Request the Deletion of an Admin Site User Account
MSL Applications
- MSL Applications
- How to Resolve Application Launch Issues
- How to Launch a Web Application
- How to Launch a Windows Application in Edge
- How to Launch a Windows Application in Chrome
Report Server
- Report Server
- How to Access the Report Server
- How to Run a Report in the Report Server
- How to Export a Report from the Report Server
- How to Subscribe to a Report in the Report Server
Communications
Communications
News Admin
- News Admin
- How to View and Filter News Articles
- How to Add a New Article
- How to View a News Article
- How to Edit a News Article
Displaying News
- News Widgets
- How to Add a News List Widget to a Page
- How to Change the Article Display Page URL for a News List
- How to Style a News List
- How to Add a News Filter Widget to a Page
News Feeds
LiveFeeds
- LiveFeeds
- How to View and Filter LiveFeeds
- How to Add a New Channel
- How to Delete a Channel
- How to Add an Entry Type
Messaging Admin
- Messaging Admin
- How to View and Filter Draft Messages
- How to Copy a Draft Message
- How to Delete a Draft Message
- How to View and Filter Sent Messages
Send Email
- Send Email
- How to Compose an Email Message
- How to Apply a Template to an Email
- How to Compose an Email Message in Raw HTML Composing Mode
- How to Preview an Email Message
Email Templates
Email Delivery
Organisation Email Profiles
- Organisation Email Profiles
- How to Update the Sender Name
- How to Enable Email Messaging
- How to Allow External Recipient Messaging
- How to Allow Delayed Sending
System Email Templates
Welcome Message Templates
- Welcome Message Templates
- How to Set Up a Welcome Message Template
- How to Link a Welcome Message Template to a Group
- How to Edit a Welcome Message Template
- How to Edit the Link between a Welcome Message Template and Group
Troubleshooting Email Delivery Failures
Send SMS
SMS Delivery
Organisation SMS Profiles
- Organisation SMS Profiles
- How to View Organisation SMS Profiles
- How to Check the Overall SMS Credit Balance
- How to Create an Organisation SMS Profile
- How to Edit an Organisation SMS Profile
Duplicate Addresses
Elections and Referenda
Elections
- Elections Overview
- How to Update your Voting System
- How to Safeguard Your Election
- How to Locate an Election ID Number
- How to Enable Vote Changing
Elections Admin
- Elections Admin
- How to View and Filter the Elections List in Elections Admin
- How to Add a New Election
- How to Copy an Election
- How to Edit an Election
Election Posts
View all (14)Self-Definition
- Self-Definition
- How to Set Up Self-Definition
- How to Create a New Self-Define Group
- How to Add Self-Define Instructions to an Election
- How to Add a Self-Define Requirement to a Post
Election Forms
- Election Forms
- How to Set a Profile Form
- How to View a Candidate's Profile Form Submission
- How to Set a Default Nomination Form
- How to Set a Nomination Form Per Post
Election Candidates
- Election Candidates
- How to Update the Candidate List Order
- How to Approve the Overall Candidate List
- How to Filter the Candidate List
- How to Review Candidates
Election Administrators
Election Messages
Election Notifications
Election Groups
- Election Groups
- How to View the Voter and Non-Voter Groups List
- How to Create a New Voter Group
- How to Populate an Existing Group with Voters
- How to Refresh a Voter Group's Membership
Election Reports and Voting Stats in Elections Admin
Displaying Elections
- Elections Widgets
- How to Add an Elections List Widget to a Page
- How to Display a Single Election using the Elections List Widget
- How to Configure an Election List Widget for Optimised Voter Page Load
- How to Add a Voter Popup Widget to a Page
Polling Station
Election Results
- Election Results
- How to View and Filter Election Counts
- How to Start a New Count
- How to Start a New Count With Options
- How to Conduct an STV Election Count with a Single Place
Referenda
Referenda Admin
- Referenda Admin
- How to View and Filter Referenda
- How to Add a New Referendum
- How to Edit a Referendum
- How to Delete a Referendum
Referendum Motions
- Referendum Motions
- How to Add a Referendum Motion
- How to Edit a Referendum Motion
- How to Delete a Referendum Motion
- How to Add Motion Group Members
Referendum Reports and Voting Stats in Referenda Admin
Displaying Referenda
- Referenda Widgets
- How to Add a Referenda List Widget to a Page
- How to Display a Single Referendum using the Referenda List Widget
- How to Hide the Referendum's Motion Document Links
- How to Hide the Referendum's Case Links
Referendum Results
Voting Dashboards
- Voting Dashboards
- How to Add an Organisation Membership Group
- How to Edit an Organisation Membership Group
- How to Delete an Organisation Membership Group
- How to Add a Requirement to an Organisation Membership Group
Voting Settings
Events
Events
Events Admin
- Events in Events Admin
- How to View and Filter the Events List in Events Admin
- How to Add a New Event
- How to Add a Recurring Event
- How to Copy an Event
Organisation Events
- Events via Organisation Admin Tools
- How to View and Filter the Events List via Organisation Admin Tools
- How to Add a New Event via Organisation Admin Tools
- How to Copy an Event via Organisation Admin Tools
- How to Edit an Event via Organisation Admin Tools
Import Events List
Event Tickets
- Event Tickets
- How to View Ticket Information for an Event
- How to Add Tickets to an Event
- How to Edit a Ticket
- How to Add a Requirement to a Ticket
Event E-Tickets
- E-ticketing
- How to Enable E-tickets for a Ticket
- How to Apply an E-ticket Ticket Template to an Event
- How to View and Filter the E-ticketing Queue
- How to Resend an E-ticket
Event Messages
Event Reports in Events Admin
Seating Plan
- Seating Plan
- How to View the Seating Plan for an Event
- How to Set Up the Seating Plan
- How to Add Tables to the Seating Plan
- How to Reset the Tables added to the Seating Plan
Event Brands
- Event Brands
- How to View and Filter Event Brands
- How to Add a New Brand
- How to Edit a Brand
- How to Deactivate a Brand
Event Types
Featured Events
- Featured Events
- How to View the Featured Events List
- How to Add a Featured Event
- How to Remove Current Featured Events
- How to Remove Past Featured Events
Event Templates
- Event Templates
- How to View and Filter the Event Templates List
- How to Add a New Event Template
- How to Edit an Event Template
- How to Deactivate an Event Template
Ticket Types
Displaying Events
- Events Widgets
- How to Add an Event List Widget to a Page
- How to Configure the Events List Widget for a "My Tickets" page
- How to Configure the Events List Widget for a "My Events" page
- How to Display Only Entertainment Programme Events
Events Feeds
Door Entry
Door Entry Setup
- Door Entry Setup
- How to Add a New Venue
- How to Edit a Venue
- How to Delete a Venue
- How to Add a New Entry Point
Door Entry in Events Admin
- Door Entry in Events Admin
- How to View Door Entry Information for an Event
- How to Set the Total Capacity for an Event
- How to Set Age Requirements for an Event
- How to Set Latest Entrance Times per Ticket
Door Entry Station
- Door Entry Station
- How to Launch the Door Entry Station
- How to Admit Attendees Using the Door Entry Station
- How to Count Attendees In and Out
- How to Manually Adjust the Available Capacity
Door Entry Guest List
- Guest List
- How to View the Current Primary Guest List
- How to Add a User to the Primary Guest List
- How to Remove a User from the Primary Guest List
- How to Add a Guest List to an Event
Door Entry Attendee Groups
- Attendee Groups
- How to View the Attendee Groups List
- How to Create a New Attendee Group
- How to View an Attendee Group
- How to Add an Event to an Attendee Group
Door Entry Banned List
Attendance
Attendance Setup
Attendance Sessions
- Attendance Sessions
- How to View Attendance Sessions
- How to Add a New Attendance Session
- How to Edit an Attendance Session
- How to Close an Attendance Session
Attendance Station
Attendance Reports
Groups
Groups
Group Details
- Group Details
- How to View a Group's Details
- How to Create a New Membership Type Group
- How to Create a New Organisation Type Group
- How to Create a New Container Type Group
Group Memberships
- Group Memberships
- How to View and Filter a Group's Members
- How to Add a Membership to a Group
- How to Update a Group's Memberships According to the Requirements
- How to Populate Dependent Groups
Import Membership List
Group Attributes
- Group Attributes
- How to View Attributes for a Group
- How to Edit a Group's Attributes
- How to Add Additional Attributes Sets to a Grouping Type
- How to Add an Attribute to an Existing Attribute Set
Child Groups
Group Contact Information
- Group Contact Information
- How to View a Group's Contact Information
- How to Add an Email Address for a Group
- How to Set an Email Address as Default for a Group
- How to Edit an Email Address for a Group
Group User Accounts
Internal Notes
Create an Organisation using a Template
People and Data
People Overview
Troubleshooting Student Login Issues
Person Details
Person Memberships
- Person Memberships
- How to View and Filter a Person's Memberships
- How to Add a Membership for a Person
- How to View a Person's Potential Memberships
- How to Edit an Existing Membership
University Details
Website Account
- Website Account
- How to View a Person's Website Account
- How to Create a Person's Website Account
- How to Send a Registration Invitation to a Person
- How to Reset a Person's Website Account Password
Transaction History
Contact Information
- Contact Information
- How to View a Person's Contact Information
- How to Add an Email Address for a Person
- How to Set an Email Address as Default for a Person
- How to Override the Confirmation of an Email Address
Contact Options
Internal Notes
Person Properties
Person Profile
Login Widgets
- Login Widgets
- How to Add an SSO Login Widget to a Page
- How to Create an SSO Quicklink URL for Page Access
- How to Add a Login Widget to a Page
- How to Enable a Registration Page Link on the Login Widget
Registration Pages
- Registration Pages
- How to View Registration Pages
- How to Request a New Registration Page
- How to Populate Groups from a Registration Page
- How to Enable reCAPTCHA on a Registration Page
Merge People
Possible Duplicate People
Emergency Contact and Medical Information
- Emergency Contact and Medical Information
- How to Collect Emergency Contact Information for a Product
- How to Collect Medical Information for a Product
- How to Add a Medical Information Widget to a Page
- How to Add an Emergency Contact Information Widget to a Page
Pending Data
Duplicates
Block List
Check Card Status
Set Up Parameters
- Set Up Parameters
- How to View University Data Parameters
- How to Edit a Data Parameter
- How to Refresh Parameter Values from Current Data
- How to Sync Parameter Value Groups
Update Memberships
Scanning University Cards
University Data Validity Length
Age Ranges
- Age Ranges
- How to View the Configured Age Ranges
- How to Add a New Age Range
- How to Edit the Existing Age Ranges
- How to Delete an Age Range
User Account Policy
Titles
Student Voice
Student Voice
Blog Admin
- Blog Admin
- How to View and Filter Blogs in Blog Admin
- How to Create a New Blog
- How to Configure Blog Settings
- How to Add a Blog Editor or Blog Admin
Displaying Blogs
Forum Admin
- Forum Admin
- How to View a List of Forum Categories
- How to Add a New Forum Category
- How to Edit a Forum Category
- How to View the Forum List for a Category
Forum Topics and Posts
Forum Notifications
Displaying Forums
Ideas Admin
- Ideas Admin
- How to View and Filter Idea Areas
- How to Add a New Idea Area
- How to Edit an Idea Area
- How to Change an Idea Area's Organisation
Ideas Notifications
Displaying Ideas
Managing Ideas
- Managing Ideas
- How to Approve an Idea
- How to Edit an Idea
- How to Set an Idea's Status to Current, Locked, Passed or Rejected
- How to Expire an Idea
Poll Admin
- Poll Admin
- How to View and Filter the Polls List
- How to Add a New Poll
- How to Edit an Existing Poll
- How to Reorder Poll Answer Options
Displaying Polls
Page Comments
Survey Admin
- Survey Admin
- How to View and Filter Surveys in Survey Admin
- How to Add a New Survey
- How to Edit Survey Details
- How to View a Survey
Survey Sections
- Survey Sections
- How to Add a Section to a Survey
- How to Edit Survey Sections
- How to Reorder Survey Sections
- How to Set the Survey Section Order
Survey Questions
- Survey Questions
- How to Add a Question to a Survey
- How to Edit Survey Questions
- How to Add Question Options
- How to Edit Question Options
Survey Notifications
Survey Responses
Survey Reports in Survey Admin
Displaying Surveys
StudentLink and StudentLink+
StudentLink and StudentLink+
Edit Home Screen
- Edit Home Screen
- How to Add a News Article to the Home Screen
- How to Add an Event to the Home Screen
- How to Add an Organisation to the Home Screen
- How to Add an Election to the Home Screen
Edit Menu
- Edit Menu
- How to View the Menu
- How to Add a New Section to the Menu
- How to Add a New Item to a Menu Section
- How to Edit a Section on the Menu
Push Notifications
Settings
- App Settings
- How to Edit App Registration Settings
- How to Edit App Registration Messages
- How to Edit the App Registration Notification Templates
- How to Send a Test App Registration Notification