How to Reset Your MSL Website Password

You can access this feature from your MSL website.

The password reset option is for an account type with MSL login credentials, not for external SSO login credentials, which requires resetting through the University or other parent institution's website or portal.

Logged-in users can also change their MSL website password on the Account page, accessible from the User Control Panel dropdown or directly at https://[domainname]/account/.

If you don't receive a reset password email, you might not have an account, or your email address may be different from the one you entered. Contact your Contractual System Admin to reset your password for you.

For further information, see Accessing and Navigating Your MSL Website.

  1. On your device, open your web browser.
  2. In the address bar, type in the URL for your MSL website.
  3. Press Enter on your keyboard. Your MSL website homepage is displayed.
  4. Navigate to your Reset Password page by either:
    1. Using the Login page link:
      • Click the Login button, usually located at the top right corner of the homepage. The Login window is displayed.
      • Click the Forgotten Password link.
    2. Using the direct URL:
      • In the address bar, type in the URL for your MSL website's reset password page. The format is https://[domainname]/account/resetpassword/. Press Enter on your keyboard.
  5. The Reset Password window is displayed.
  6. Complete the Email Address field.
  7. If applicable, complete the reCAPTCHA field.
  8. Click Send. You are sent a password reset email.
  9. Navigate to your email inbox and locate the password reset email.
  10. Open the email and click the provided reset link. The Reset Password window is displayed.
  11. Complete both Password fields.
  12. Click Reset Password. A confirmation message is displayed.

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